Sometimes “old” media gets it right

I must admit I still read info week every week and most of it is fairly good, but this is excellent.  A great overview of how big companies are starting to get the whole read/write web thing.  One element of the article that makes it great is that its not all hype – it points out some things that companies have tried and failed.
Lessons From FedEx, Schwab, eBay, And Others On The Customer-Driven Web Economy — Internet Evolution